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FAQ's

Delivery & Returns


Do you ship internationally?
We ship within the UK and Europe. Unfortunately our products are not currently available outside these regions. Sign up to our mailing list and we will keep you updated when our products become available.
 
How much does shipping cost?
Shipping is a flat rate £2.99 within the UK & Ireland and £5.99 within Europe. Any UK & Ireland orders over £25 receive free shipping.
 
How long does delivery take?
All orders are shipped first class and will take up to 1-2 working days from the dispatch date. In busy periods orders may take up to 48 hours to be dispatched.
 
Can I return or exchange an item?
If you are not 100% satisfied with your new Makeup you can return it for a full refund within 28 days.
To be eligible for a refund, your item must be returned unused, in its original packaging. Unfortunately we cannot accept returns where there are visible signs of use for hygiene reasons. Please contact us for a return address.
 

Products & Safety

 
Are your products cruelty free?
Yes.
 
Are your products vegan?
We do not currently offer any Vegan products.
 
Will you be releasing more products?
Absolutely, we will continue to release products as we develop them. Please sign up to our mailing list and follow us on social media to keep up to date.
 

Ordering

 
What if something I ordered arrived damaged?
We're sorry to hear that your products arrived damaged. Please send us a message through 'Contact Us' and we will arrange for replacements to be sent.
 
How do I change or cancel my order?
Send us a message through our 'Contact Us' page. If the order hasn't been prepared yet, we will cancel it and send a full refund. If the order has already been prepared then you will have to return the products to us for a full refund.
 

Partner Enquiries

 
How can we stock your products in our store?
Please follow the 'Contact Us' link at the bottom of the page and complete the form provided.
 
Do you have an affiliate programme?
Please follow the 'Influencers' link at the bottom of the page and complete the form provided.